Customer Engagement Officer - Premium Wellness & Pilates Center

At BASRA Corporation, we are seeking a passionate Customer Engagement Officer to join our team at our exclusive Java Yoga & Pilates Centre in Bali. This role is your chance to inspire and guide clients towards a healthier, more balanced lifestyle. With locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you'll be at the heart of Bali's vibrant wellness community.

As a Customer Engagement Officer, you'll be the first point of contact for our clients, ensuring they receive the highest level of service and support. You'll help them navigate their wellness journey, from initial consultations to ongoing check-ins, using tools like Salesforce and Microsoft Teams. This role is perfect for someone who thrives in a client-facing environment and wants to make a real difference in people's lives.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong relationships with clients, ensuring they feel valued and supported throughout their wellness journey.
• Assist clients with booking classes, workshops, and retreats, using our in-house booking system.
• Provide personalized recommendations for classes, treatments, and wellness programs based on clients' needs and goals.
• Conduct follow-up calls and check-ins to ensure clients are achieving their wellness objectives.
• Collaborate with the marketing team to promote our wellness programs and events.
• Stay up-to-date with industry trends and best practices in customer engagement and wellness.
• Assist with the organization of our wellness events and workshops.
• Provide excellent customer service, addressing any concerns or issues promptly and professionally.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality, Tourism, Marketing, or a related field.
• Minimum 2 years of experience in customer service, sales, or a related field, preferably in the wellness or fitness industry.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Proficiency in English, both written and spoken.
• Familiarity with CRM software such as Salesforce or similar tools.
• Ability to work well in a team and under pressure.
• Certification in customer service or a related field is a plus.
• Enthusiasm for the wellness industry and a passion for helping others achieve their wellness goals.

🛠️ Keahlian

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