Customer Service Representative - Brokerage & Freight Forwarding

Join Inland Corporation as a Customer Service Representative in the dynamic world of Brokerage and Freight Forwarding. Based in the vibrant region of Badung, Bali, this role offers a unique opportunity to be at the heart of global trade operations. As a Customer Service Representative, you will be the first point of contact for our clients, ensuring their shipping and logistics needs are met with exceptional service and expertise.

Inland Corporation is a leading player in the brokerage and freight forwarding industry, known for its commitment to excellence and innovation. Our team is dedicated to providing seamless and efficient logistics solutions to our clients. In this role, you will handle customer inquiries, manage shipping documents, and coordinate with our logistics partners to ensure timely and cost-effective deliveries. This is your chance to make a significant impact in the world of international trade.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide exceptional service to ensure client satisfaction.
• Manage and process shipping documents, including bills of lading, commercial invoices, and customs clearance forms.
• Coordinate with logistics partners to ensure timely and cost-effective deliveries.
• Assist in the preparation and submission of shipping quotes and contracts.
• Monitor and track shipments to ensure they are on schedule and within budget.
• Provide regular updates to clients on the status of their shipments.
• Assist in the resolution of any issues or disputes that may arise during the shipping process.
• Maintain accurate and up-to-date records of all customer interactions and transactions.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a customer service or related role, preferably in the logistics or shipping industry.
• Proficient in using Microsoft Office Suite, particularly Excel and Outlook.
• Familiarity with shipping software such as SAP or Oracle is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Logistics, or a related field is a plus.
• Fluency in English is required.

🛠️ Keahlian

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