Customer Service Admin (Remote)

Are you a detail-oriented professional with a passion for delivering exceptional customer experiences? Ega Wayang Garmindo is seeking a motivated Customer Service Admin to join our dynamic team. This is a 100% remote position, allowing you to balance professional growth with personal life. Located in Kebayoran Lama, Jakarta Raya, Ega Wayang Garmindo is a leading company in the fashion industry, known for its innovative and high-quality products. As a Customer Service Admin, you will be at the heart of our customer interactions, ensuring that every customer's experience with us is seamless and satisfying.

In this role, you will handle a wide range of customer inquiries, from product information to order statuses, and resolve any issues that may arise. You will use our customer relationship management (CRM) system, Zendesk, to track and manage customer interactions efficiently. Your ability to communicate clearly and professionally will be crucial in maintaining our customers' trust and loyalty.

This is an exciting opportunity to join a growing company and make a meaningful impact on our customers' lives. If you are a detail-oriented professional with a passion for customer service, we would love to hear from you.

📋 Tanggung Jawab Pekerjaan

• Handle and respond to customer inquiries and complaints via email, phone, and chat.
• Use Zendesk to track and manage customer interactions and ensure timely resolution of issues.
• Assist in the processing of customer orders and provide order status updates.
• Collaborate with the sales and marketing teams to gather customer feedback and improve our products and services.
• Maintain accurate and up-to-date customer records in our CRM system.
• Provide exceptional customer service by being polite, professional, and patient.
• Participate in training and development programs to enhance your skills and knowledge.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Proficient in using CRM systems, particularly Zendesk.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.
• Fluency in both English and Indonesian.
• Detail-oriented with a high level of accuracy and attention to detail.

🛠️ Keahlian

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