Customer Service Executive (English & Malay Speaker) - Sleman City, Yogyakarta

Join Atain as a Customer Service Executive in Sleman City, Yogyakarta, and become a key player in delivering exceptional customer experiences. In this dynamic role, you will serve as the first point of contact for customers, addressing inquiries, resolving complaints, and ensuring customer satisfaction. Leveraging your fluency in English and Malay, you'll be part of a team dedicated to providing top-notch service across various channels, including phone, email, and live chat.

At Atain, we pride ourselves on our commitment to customer-centric solutions. Located in the vibrant city of Sleman, you'll have the opportunity to work in a supportive and innovative environment. This role offers a unique chance to grow your career while contributing to a company that values its customers and employees alike.

Every day, you'll handle customer interactions with professionalism and empathy, using tools like Zendesk and Freshdesk to manage and track inquiries efficiently. Your ability to multitask and prioritize will be crucial as you balance multiple customer requests and internal communication.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by addressing inquiries and resolving complaints promptly and effectively.
• Handle customer interactions through various channels, including phone, email, and live chat, ensuring a seamless experience.
• Use customer relationship management (CRM) tools like Zendesk and Freshdesk to log, track, and manage customer issues.
• Collaborate with internal teams to ensure timely and accurate resolution of customer concerns.
• Maintain a high level of accuracy and attention to detail in all customer interactions.
• Adhere to company policies and procedures, ensuring compliance with service level agreements (SLAs).
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to the team's goal of achieving and exceeding customer satisfaction metrics.

🎓 Kualifikasi & Syarat

• Fluency in both English and Malay, with excellent communication skills.
• Minimum of 2 years of experience in customer service or a related field.
• Proven ability to handle high volumes of customer inquiries with professionalism and empathy.
• Experience with CRM tools such as Zendesk or Freshdesk is a plus.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Communication, or a related field is preferred.
• Certification in customer service or related fields is a plus.

🛠️ Keahlian

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