Customer Service Representative - Kawan Lama

Join Kawan Lama, a leading name in the retail and consumer products industry, as a Customer Service Representative in Sorong, Papua Barat. In this pivotal role, you will be the face of our brand, delivering exceptional customer experience to our valued customers. As a Customer Service Representative, you will handle customer inquiries, complaints, and requests, ensuring that every interaction leaves a lasting positive impression. This role offers a unique opportunity to work in a dynamic and fast-paced environment, while contributing to the growth and success of Kawan Lama.

At Kawan Lama, we believe in empowering our employees to grow and develop. We provide comprehensive training and development programs to help you enhance your skills and advance your career. With a competitive salary and benefits package, we are committed to supporting our employees in achieving their full potential. Join us and be part of a team that values innovation, integrity, and excellence.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and requests through phone, email, and in-person interactions.
• Provide prompt and accurate information to customers, addressing their needs and concerns.
• Resolve customer issues efficiently, ensuring customer satisfaction and loyalty.
• Document and track customer interactions, maintaining accurate records for future reference.
• Collaborate with cross-functional teams to ensure a seamless customer experience.
• Monitor customer feedback and suggest improvements to enhance service quality.
• Adhere to company policies and procedures, maintaining a high standard of professionalism.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or related roles.
• Proficient in using customer relationship management (CRM) software such as Salesforce or Zoho.
• Excellent communication and interpersonal skills, with the ability to handle difficult customers professionally.
• Strong problem-solving and decision-making skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with Indonesian language and local customs is a plus.
• Bachelor's degree in Business Administration, Communication, or a related field is preferred.
• Certification in customer service or related fields is a plus.

🛠️ Keahlian

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